Is this real fur?
Yes. Every Fur Capsule piece is made from genuine fox fur, chosen for its quality, softness, and durability. We believe in being fully transparent about our materials.

Where does the fur come from?
Our fox fur is sourced through internationally certified suppliers who meet rigorous standards for quality, traceability, and animal welfare. Every pelt is selected for its softness, density, and consistency before it becomes part of a Fur Capsule piece.

How do I know what size to order?
All pieces are true to side so we recommend sticking with your normal size. You can always reach out and we'll help you find your perfect fit.

Is it normal for the fur to shed a little at first?
Yes, this is completely normal. As a natural material, fox fur may shed lightly during the first few wears as it settles. This will taper off naturally with normal use.

How do I take care of my fur coat?
We've put together a full care guide, but as a quick rule, keep it away from direct chemical sprays, let it air dry naturally if it gets wet, and visit a professional furrier once a year.

What is your return or exchange policy?
Because each Fur Capsule(s) piece is a genuine fur garment, we currently do not accept returns or exchanges. We encourage you to reach out with any questions you may have before purchasing, we're happy to help you find the right fit and piece for you.

Can I dry clean this myself?
We recommend against regular dry cleaning. Fur should only be cleaned by a professional furrier, who knows how to clean it without stripping its natural softness.